Workers in this unit group make appointments, receive clients, provide information in offices, hotels and other establishments, make travel arrangements and obtain hotel reservations for travellers. Their functions include: making appointments, receiving callers or customers, ascertaining their needs and directing them accordingly; allocating rooms and performing related duties in hotels and similar establishments; receiving patients in physicians' or dentists' offices; providing information about tours and other travel, arranging itineraries and accommodation and obtaining tickets for travellers.